FAQ

For digital files (SVG, PNG), you will receive a download link by email within 24 hours of your purchase. For physical items (stickers, mugs, greeting cards), production and shipping typically take 6–12 business days, depending on your location.

Yes. All of our SVG files are optimized to work seamlessly with popular design and cutting software, including Cricut Design Space, Silhouette Studio, and Adobe Illustrator.

Absolutely. Simply select “Customize This Design” (+$4.95) at checkout, and we’ll tailor every detail exactly the way you want it. Leave a note at checkout or email us your request — we’ll send a demo to your order email within 24 hours and continue refining it until you are completely happy with the result.

Depending on the product, you will receive SVG and PNG (transparent background) files, and in some cases JPG, DXF, or EPS as well. All files are delivered in high resolution and ready for printing or cutting.

Yes, our designs may be used for small-scale commercial purposes, such as printing on shirts or mugs for resale. However, redistributing or reselling the original digital file itself is not permitted.

We offer unlimited revisions until you are completely satisfied with your design. No matter which product you choose, we’re happy to adjust and refine it to match exactly what you have in mind.

Your satisfaction is our priority. If there is an error on our part as the manufacturer, or if your order does not arrive within 21 business days, we will provide a full reprint or a 100% refund — the choice is entirely yours.

Yes, we ship physical products (stickers, mugs, greeting cards) to most countries worldwide. Shipping costs are calculated automatically at checkout based on your address and order weight. Digital files carry no shipping fee and are available for immediate download after purchase.

You can reach us anytime by emailing [email protected]. Our team is committed to responding within 24 hours and ensuring every question is fully resolved.