After your payment is processed, you will be directed to a download page where you can download your purchase. Simply press the “Download” button on the page to begin the download.
If for any reason you are unable to find the download page, please check the email address you used to place your order. You will receive an email with a download link. If you don’t see it, please check your spam folder.
If you still have issues with download your purchase, please contact our customer support for assistance. Our team is always happy to help and will work with you to resolve any issues you may have.
First, please check your spam or junk mail folder to see if the email was mistakenly filtered there. If you still cannot find the email, please send an email to [email protected] and we will be happy to send you the download link for your purchase.
Yes, please contact our customer support team through email: [email protected] and they will be able to resend the download link to the email address associated with your purchase.
WildSVG provides three versions of every file: Black, Color, and White. If you are opening a file with the extension “_black” or “_white”, be sure to select the file with the extension “_color” at the end if you want to open the file in full color. If you continue to have trouble accessing the full color version of the file.
It is possible that your computer has defaulted to opening the SVG file as a file named “Microsoft EDGE”. Don’t worry, this is still the SVG file and can be used with Cricut software or any other software that is compatible with the SVG file format. Simply rename the file to have a “.svg” extension and it should be recognized as an SVG file. If you continue to have trouble accessing the SVG file or have any other questions, please don’t hesitate to contact us at [email protected] for assistance.