Can’t Find The Svg File Included In The Download File?

WildSVG provides three versions of every file: Black, Color, and White. If you are opening a file with the extension “_black” or “_white”, be sure to select the file with the extension “_color” at the end if you want to open the file in full color. If you continue to have trouble accessing the full color version of the file.
It is possible that your computer has defaulted to opening the SVG file as a file named “Microsoft EDGE”. Don’t worry, this is still the SVG file and can be used with Cricut software or any other software that is compatible with the SVG file format. Simply rename the file to have a “.svg” extension and it should be recognized as an SVG file. If you continue to have trouble accessing the SVG file or have any other questions, please don’t hesitate to contact us at contact@wildsvg.com for assistance.

I Have Not Received The Download Link, What Should I Do?

First, please check your spam or junk mail folder to see if the email was mistakenly filtered there. If you still cannot find the email, please send an email to contact@wildsvg.com and we will be happy to send you the download link for your purchase.

How Do I Download My Purchase?

After your payment is processed, you will be directed to a download page where you can download your purchase. Simply press the “Download” button on the page to begin the download.

If for any reason you are unable to find the download page, please check the email address you used to place your order. You will receive an email with a download link. If you don’t see it, please check your spam folder.

If you still have issues with download your purchase, please contact our customer support for assistance. Our team is always happy to help and will work with you to resolve any issues you may have.

Downloading Purchases:

To download your purchase, head to “Downloads” and click the download button next to the bundle you want.

Unzipping SVG Files/Bundles:

When you download a file, it’ll be in a .zip format. Unzip it to find SVG, DXF, PNG, and EPS formats.

• PC: Right-click the zip file, select “Unzip” or “Extract.”
• MAC: Double-click the zip file.
• iPhone: Get the ‘iZip’ app, unzip, and import.
• Android: Select the file, click ‘Extract,’ and import.

Not Receiving Download Link:

If you don’t find the download page, check your email (including spam). Contact us if you still can’t access the link.

Accidentally Deleted Email Link:

Contact customer support at contact@wildsvg.com to resend the download link.

Can’t Find SVG File:

Files come in Black, Color, and White versions. If facing issues, rename the file with a “.svg” extension or contact us.

Accepted Payment Methods:

We accept PayPal, Visa, MasterCard, Apple Pay, and Google Pay. Use Visa or MasterCard through PayPal if preferred.

Issues Paying with Visa/Mastercard:

If direct payment fails, try using PayPal by selecting “Pay by PayPal” during checkout.

Bank Declined Transaction:

Contact your bank for reasons or reach out to our support team for assistance.

Payment Not Successful:

Double-check payment info, ensure sufficient funds, or contact your bank for declined payments.

Can’t Find/Open SVG File After Download:

Files come in DXF, SVG, PNG & EPS formats. Use your software to access the SVG file.

Using Files/Bundles on iPad:

Download WinZip from the app store to extract files. Open your cutting machine software and import the SVG file for your project.

Opening SVG Files in Design Space (Cricut):

Unzip files and upload to Design Space by clicking “Upload Images” and following the prompts.

Opening SVG Files in Silhouette Studio:

Unzip files and import to Silhouette Studio using File>Open, Drag and Drop, or Library methods.

Issues with DXF Files in Silhouette Basic Edition:

DXF files import as outlines only. Consider upgrading to Designer Edition for easier handling.

Blank Design in Silhouette Studio:

Zoom out to locate the design. Adjust import settings if needed or contact the designer for assistance.

Ungrouping Design in Silhouette Studio:

Use “Release Compound Path” if ungrouping is unavailable. Make sure to regroup the necessary pieces.

Importing Bundle Designs to Silhouette Library:

Select and drag all files from your folder into your Silhouette Library.